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Need help? Call: 0800 678 5438
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When
will my menus be delivered?
Most restaurant menus are despatched within 48 hours (2 working
days) from your approval of artwork to go to production.
For example, if you sign off your job on Monday, your menus will
be despatched on Wednesday, via next day delivery with Fedex
and you will receive them on Thursday. If you approve artwork
on
a Thursday, your menus will be despatched on the following Monday
for Tuesday delivery etc. Menus with extra finishes such as lamination
or encapsulation can take slightly longer, as can large takeaway
menu print runs. All menu orders are packed in secure, double-walled
boxes. For more information on average despatch timescales
for different jobs,
please see Delivery
Times .
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Can I arrange an early, or Saturday delivery?
Yes, a Saturday morning delivery can be arranged for jobs that are shipped
on a Friday.
Similarly, next day timed deliveries can also be accommodated for
pre- 9am, 10am or 12 noon. There is an extra cost to arrange special deliveries
as detailed on the Delivery
Times page. Please ensure that you have set up
a special delivery with our customer service team prior to shipping.
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How are returns and refunds handled?
All sales are final. No refund will be issued after the job
has been sent to press. A service fee of £10 will be charged for
any canceled orders once
the artwork has been checked and proofed. If you are unhappy with the printed
job, customers must notify Menu Printing Direct within 5 business days
of delivery to report
any defects
discovered in the product ordered. 100% of the received product should
be returned within 7 days from the day the job was delivered. Should
the claim be approved by Menu Printing Direct, a full reprint at no cost
will be shipped to you at the original paid shipping method.
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Can I change or cancel my menu order?
Any job that has been approved and 'sent to press' cannot be altered
or cancelled.
If you need to change any of your printing options or shipping methods,
you may do so by contacting customer service, as long as the job has not
yet been sent to press. Both upgrades and downgrades can be processed over
the phone including turnaround
time, quantity, shipping method, etc. Jobs can be cancelled at any time
prior to production and a refund will be issued; however if a menu order
is cancelled after we have sent you a hard copy proof, or
performed
file
repair,
or completed any artworking services, those charges are non-refundable.
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How do I upload my artwork
files for printing?
If you submit an order online, you will be automatically be taken to
a page where you can upload your artwork as part of the ordering process.
However you can send us artwork manually at any time. Just please make
sure that you have included a description of the job, a quote reference
if you have one and your contact details If your file is under 10mb, it
can be emailed to artwork@menuprintingdirect.co.uk or
if
the file
size is over 10mb you can upload it HERE .
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What file
formats do you accept?
We accept the following file formats:.
- PDF (we recommend PDF X1a or Acrobat 1.3, which is version
4).
- TIFF (flattened layers).
- JPEG (convert to CMYK or embed colour profile).
- EPS files (with embedded fonts or ideally fonts turned to paths).
Please make sure your files are at least 300 dpi at finished size,
and allow 3mm per
side for a bleed. See ARTWORK
HELP for more information.
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When will
I be charged for my order?
Once you have submitted your order, a member of our customer service
team will contact you to confirm the order and take payment details. Because
menu printing is a custom production process, each job is unique to each
customer and as such needs to be paid for before we can begin the manufacturing
process,
by pre-flighting
and converting artwork.
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What payment
methods do you accept?
We accept Visa, Master Card, Maestro, Switch, American Express
or Paypal for payment. We can also accept BACS transfers,
checks and payment on 30 day account (subject to external credit approval).
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When will
I get a payment/VAT receipt?
A full VAT invoice, confirming payment receipt and VAT element (if
applicable) will be emailed to you automatically when the job is despatched.
If you require a pro-forma invoice prior to this to enable payment, please
contact our customer service team on 0800 6785438 and they will arrange
this for you. See PAYMENT & VAT for more information.
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Do you
store my artwork so I can re-order later?
Artwork for each order is stored on our servers for 12 months in case
you would like to order a reprint.
We do not however warrant to archive your files should a technical failure
occur and would encourage you to make sure that your files are always backed
up. If you wish to do so, please quote the job reference number
from the previous order, so that we can find your artwork. We will always
send a proof of the file prior to printing, to ensure the correct version
is used.
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