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Frequently Asked Questions
Please see below our most frequently asked questions. If there is anything you are unsure about that is not covered here, please do not hesitate to contact us.
Most restaurant menus are despatched within 3-5 working days from proof approval. For example, if you sign off your job on Monday, your menus will be despatched on Thursday, via next day delivery with FedEx and you will receive them on Friday. If you approve artwork on a Thursday, your menus will be despatched on the following Tuesday for Wednesday delivery etc. Menus with extra finishes such as lamination or encapsulation can take slightly longer, as can large takeaway menu print runs. All menu orders are packed in secure, double-walled boxes. For more information on average despatch timescales for different jobs, please see Delivery Times.
Yes, a Saturday morning delivery can be arranged for jobs that are shipped on a Friday. Similarly, next day timed deliveries can also be accommodated for pre- 9am, 10am or 12 noon. There is an extra cost to arrange special deliveries as detailed on the Delivery Times page. Please ensure that you have set up a special delivery with our customer service team prior to shipping.
All sales are final. No refund will be issued after the job has been sent to press. A service fee of £10 will be charged for any cancelled orders once the artwork has been checked and proofed. If you are unhappy with the printed job, customers must notify Menu Printing Direct within 5 business days of delivery to report any defects discovered in the product ordered. 100% of the received product should be returned within 7 days from the day the job was delivered. Should the claim be approved by Menu Printing Direct, a full reprint at no cost will be shipped to you at the original paid shipping method.
Any job that has been approved and 'sent to press' cannot be altered or cancelled. If you need to change any of your printing options or shipping methods, you may do so by contacting customer service, as long as the job has not yet been sent to press. Both upgrades and downgrades can be processed over the phone including turnaround time, quantity, shipping method, etc. Jobs can be cancelled at any time prior to production and a refund will be issued; however if a menu order is cancelled after we have sent you a hard copy proof, or performed file repair, or completed any artworking services, those charges are non-refundable.
If you submit an order online, you will be automatically be taken to a page where you can upload your artwork as part of the ordering process. However you can send us artwork manually at any time. Just please make sure that you have included a description of the job, a quote reference if you have one and your contact details. If your file is under 10mb, it can be emailed to email@example.com.
We accept the following file formats:
We accept Visa, Master Card, Maestro, Switch or Paypal for payment.
We can also accept BACS transfers, checks and payment on 30 day account (subject to external credit approval).
A full VAT invoice, confirming payment receipt and VAT element will be emailed to you automatically when the job is despatched.
If you require a pro-forma invoice prior to this to enable payment, please contact our accounts team on 01792 704885 and they will arrange this for you.
Artwork for each order is stored on our servers for 12 months in case you would like to order a reprint.
We do not however warrant to archive your files should a technical failure occur and would encourage you to make sure that your files are always backed up. If you wish to do so, please quote the job reference number from the previous order, so that we can find your artwork. We will always send a proof of the file prior to printing anyway, to ensure the correct version is used.
Menu Printing Direct is proud to be one of the market leading printers in the UK, achieving a reputation for excellence since 1897.
At Menu Printing Direct, we are proud of our products and services and stand behind them. We want you to be 100% satisfied with your menu order.
Our driving ethos as a specialist menu printer is to guarantee three things to our customers: Quality, Service & Value.