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Please see below details about our delivery times. If there is anything you are unsure about that is not covered here, please do not hesitate to contact us.
All menu orders are packed in secure, double-walled boxes and include free delivery to one location in mainland Britain.
Most restaurant menus are despatched within 3-5 working days from proof approval. For example, if you sign off your job on Monday, your menus will be despatched on Thursday, via next day delivery with FedEx and you will receive them on Friday. If you approve artwork on a Thursday, your menus will be despatched on the following Tuesday for Wednesday delivery etc.
If your order is very urgent a Saturday morning delivery can be arranged for jobs that are shipped on a Friday. Similarly, next day timed deliveries can also be accommodated for pre- 9am, 10am or 12 noon. There is an extra cost per consignment to arrange special deliveries as detailed below (contact us for pallet pricing if a large quantity). Please ensure that you have set up a special delivery with our customer service team prior to shipping.
While we will make every effort to despatch all menu orders within 3-5 working days regardless, the following possible exceptions may apply, dependent on volume of work. Please confirm when ordering.
Turnaround times begin ONLY when the following criteria have been met
After approval, Quality Control personnel may stop your job if they believe your artwork has defects (i.e. low resolution) that will cause it to print unsatisfactorily. In this event, you will receive an email message notifying you of this, and your job will be put on hold until you re-submit and re-approve new artwork or confirm you wish to send the job to press as-is. While a job is on hold in this manner, the production clock is ON HOLD. Menu Printing Direct is not responsible for expediting your order if time is lost as a result of the customer's failure to meet production design requirements.
If you choose to order a hard copy proof, it will be mailed the day after you approve your artwork. The time it takes for a customer to receive, sign, and return a colour proof does NOT count in the production calendar. A job is considered ON HOLD until the signed proof is returned. Proof approval typically takes two days (one day transit to the customer, one day transit to return the proof to Menu Printing Direct). Note that if a hard copy proof is ordered, it MUST be SIGNED and RETURNED before production recommences.
All turnaround times are based on business days. Monday through Friday and exclude all bank holidays. All jobs with standard turnaround times (2 days) submitted into production before 5:00pm will begin production the following business day.
Menu Printing Direct strives to ship every job on time; however, despatch dates should be considered estimates. Production delays, weather conditions and mechanical malfunctions, etc. can sometimes cause jobs to ship late. In the event that we despatch a late job, the price difference between the requested and actual print schedule will be credited back to you. Menu Printing Direct is not responsible for upgrading the shipping method to accommodate a missed estimated ship date. Customers may upgrade the shipping method prior to the job actually shipping at their own expense as detailed above. Cancellation of a job or entire order based on turnaround time is permitted ONLY if a Customer Service Supervisor agrees to these terms in writing as a condition during order entry. If you have a time-sensitive job, please be sure to notify customer service at time of placing the order.
Menu Printing Direct is proud to be one of the market leading printers in the UK, achieving a reputation for excellence since 1897.
At Menu Printing Direct, we are proud of our products and services and stand behind them. We want you to be 100% satisfied with your menu order.
Our driving ethos as a specialist menu printer is to guarantee three things to our customers: Quality, Service & Value.